Over the last year, IDH Group has faced many challenges, but we are making sustained progress across both mydentist and Dental Directory, and end the year in a good position to continue this progress in the future.
As the only vertically-integrated dental services business in Europe, I am proud that we continue to live up to our high clinical standards, delivering the best possible care to our patients, and offering a comprehensive choice of treatments through our network of nearly 700 practices.
Since becoming the new Chief Executive of IDH Group in May 2017, I have visited many of these practices to meet our outstanding clinicians and practice colleagues, who are delivering some of the highest standards of dental care in the country.
Because of their hard work, we continue to see 100 per cent regulatory compliance in every single one of our practices, along with low levels of complaints, and high patient satisfaction ratings.
In Dental Directory, despite headwinds caused by the UK’s decision to leave the European Union, we have seen positive revenue growth of some 15 per cent year on year.
The challenges we have faced, particularly regarding the completion of UDAs, have however been significant, and in the shortterm we expect these difficulties to persist.
We now have a new board and leadership team in place to take the group forwards, and we are developing a clear strategy to increase recruitment, ensure our existing dentists meet their UDA commitments, and improve productivity.
Our focus for 2017-18 is to use this new leadership team and strategy to overcome the significant business challenges we have seen, and I believe we will end the year with a strong platform for future growth.
On behalf of the board, I would like to thank everyone across the group for their commitment and hard work.
TOM RIALL
CHIEF EXECUTIVE OFFICER
Read the full Report below:
Annual Review 2017